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Contact us
Have a question or need help? Our team is here to assist you.
Sales
Interested in our platform? Our sales team can help you find the right plan.
Help & Support
Questions about our products? Our support team has answers 24/7.
FAQs
Frequently asked questions
Find answers to common questions about contacting us and getting support.
Our support team typically responds within 2-4 hours during business hours. For urgent issues affecting your pharmacy operations, we offer priority support with response times under 30 minutes for Professional and Enterprise plans.
Yes! We offer a 14-day free trial with full access to all features. We also provide personalized demos where our team walks you through the platform and answers any questions specific to your pharmacy's needs.
We love hearing from our customers! You can submit feature requests through your dashboard under Settings > Feedback, or email our product team directly at product@rxplatform.com. We review all requests and prioritize based on customer demand.
Our sales team is available Monday through Friday, 9am to 6pm EST. Our support team provides 24/7 coverage for all customers, with dedicated account managers available during business hours for Enterprise customers.
Absolutely! You can schedule a call directly through our website or email sales@rxplatform.com with your preferred times. We'll send you a calendar invite and prepare a customized presentation based on your pharmacy's size and needs.
Our headquarters is located in Boston, MA. We also have regional offices in Chicago, Los Angeles, and London. Contact us to arrange an in-person meeting or facility tour.