Refund Policy

Overview

We want you to be completely satisfied with your purchase. If you're not happy with our service, we offer a straightforward refund policy to ensure your peace of mind.

30-Day Money-Back Guarantee

All new subscriptions come with a 30-day money-back guarantee. If you're not satisfied with our service within the first 30 days of your initial purchase, you can request a full refund—no questions asked.

To request a refund under this guarantee, simply contact our support team with your account email address and we'll process your refund within 5-7 business days.

Subscription Cancellations

You may cancel your subscription at any time. When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for subsequent billing periods
• No partial refunds are provided for unused time in the current billing period
• Your data will be retained for 30 days after cancellation, after which it may be deleted

Annual Subscriptions

For annual subscriptions, refunds are handled as follows:

• Within 30 days: Full refund under our money-back guarantee
• After 30 days: Pro-rated refund for unused full months, minus a 15% administrative fee
• After 6 months: No refund available; subscription remains active until the end of the term

Exceptions

Refunds may not be available in the following circumstances:

• Accounts terminated for violation of our Terms of Service
• Purchases made with promotional credits or gift cards
• Add-on services or one-time purchases (unless defective)
• Requests made more than 90 days after the original purchase

How to Request a Refund

To request a refund, please contact our support team using one of the following methods:

• Email: billing@example.com
• Through your account dashboard under Billing → Request Refund
• Via our live chat support during business hours

Please include your account email address and the reason for your refund request. Our team will respond within 1-2 business days.

Processing Time

Once approved, refunds are typically processed within 5-7 business days. Depending on your payment method and financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us at support@example.com.